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Terms of Service

PRODUCTION CUTOFF

All orders received after 2 p.m. CST (4 p.m. CST if shipping from West Production Facility) will go into production the next working day. Contact us for rush orders. Prices are subject to change without notice.

COMMUNICATION

By setting up an account and registering with Docucopies.com, you are agreeing that it is ok for us to contact you by email regarding information about your current jobs or possible future jobs, including but not limited to: promotions and coupons, invoices, issues with files, issues with payment, special offers, etc. We also offer text-message notifications on your job's progress (opt-in only).

Automated emails will include an option for "opting out" of future electronic communications. If you do not see an opt-out option or you wish to discontinue future communication with Docucopies customer service members, please let us know by email. In some cases we may call in addition to email, such as a processing delay on a time-sensitive job. You are responsible for following the progress of your job's production. We cannot be held responsible for missed emails, phone calls, bad phones numbers, etc. For this reason please be sure to include several valid contact options.

SETUP CHARGE

If your file is print ready there will only be a $7 setup charge. This is a flat fee which covers prepress checks, machine calibration and any additional file prep we deem necessary. If substantial file editing needs to be done to make it print-ready there will be a $39.95 minimum setup charge per file. Feel free to email ahead of time for a quote, or simply put your request in the Job Notes.

Additional $9.95 fee would apply to replace files (if possible) on jobs already in production.

WARNING

Low-resolution images don't print well! Images taken off the Internet, particularly 72dpi images, look jagged and fuzzy when printed. To avoid this we recommend that your images be at least 300dpi (dots per inch).

During the printing process the paper can bounce in the machine up to 1/8", resulting in a minor variance of image placement.

We cannot guarantee our toner and print quality will be preserved if you run these through another machine after receiving them, for example: printing addresses from an Excel file onto preprinted postcards. Toner may streak or become otherwise distorted depending on your machine's processes.

SHIPPING POLICY

All orders received after 2 p.m. CST (4 p.m. CST if shipping from West Production Facility) will go into production the next working day. Rush orders are available (see below). Shipping costs for DocuCopies.com will depend on your job details, delivery-speed selection and location. Canadian shipments are subject to Brokerage Fees and Canadian.

All packages returned to DocuCopies.com due to customer error in address information can be re-shipped at the regular shipping cost. If DocuCopies.com has to change the shipping address after the order has been shipped there will be a $20.00 charge assessed to the customer.

SATISFACTION GUARANTEE

We stand behind the quality of our products and services so far as the criteria in question are within our control. If for any reason you are not satisfied with the job, please let us know within 30 days. This is the longest that we keep samples, so verifying errors beyond that becomes difficult. Orders are considered closed and cannot be reprinted, returned or refunded after 90 days.

Here is a partial list of examples where we may be at fault: Missed deadlines (when noted or ordered Guaranteed*), issues with printing quality (printer errors, color problems, overall images too dark or too light), and finishing options (cutting, binding, folding, etc.) are things we have some control over.

We cannot be held responsible for issues which were present already in your uploaded files such as image resolution, typos, file errors, or formatting issues, but we do make every effort to catch and alert you to such problems before printing. We also cannot be responsible for jobs which are ordered "wrong" (e.g. you chose the wrong paper, meant to choose double-sided printing, etc). You will have several opportunities to review and correct the information you've entered.

Color Matching: Most digital printing technology is not capable of exact PMS color matching. Instead we compare the first copies to how your files look on our print station monitors, which are calibrated daily to ensure the most accurate brightness, colors and tones. We will make any adjustments within our control when necessary to ensure a pleasing result. We print with a CMYK color profile and recommend you design or convert your file to this before uploading. Printing an RGB file in CMYK, for example, may result in unexpected color variances.

RETURNS / REFUNDS

Compensation for unsatisfactory jobs will be decided by the general manager and/or review board when necessary, on a case-by-case basis. Depending on circumstances, DocuCopies.com may issue a refund, a store credit or a reprint for all or part of the job.

  • Prints which are being refunded or reprinted must be returned using our complimentary UPS Return Services.

GUARANTEED DELIVERY / DEADLINES

The checkout process will display a calendar which shows a 3-day estimated range of delivery based on your job details, location, and our current production load.

  • Hard deadlines/delivery dates must be clearly stated in the Job Notes
  • If your deadline falls earlier than the estimated range (or on the first day of that range) you must click that day's associated Guaranteed Delivery price.
  • We cannot be responsible for missed deadlines or event dates which weren't noted or selected/paid for at checkout. Deadlines communicated via phone are not valid until your order is placed so we can match it up in our system.

CUSTOMER DISKS & SUPPLIED DIGITAL INFORMATION

All prices and quotes provided by DocuCopies.com assume the customer provides properly prepared files following DocuCopies.com file setup guidelines. The customer accepts all responsibility for supplied files that fail to output properly, contain errors or provide an unacceptable result. DocuCopies.com will make every effort to discover problems in the file's pre-flight stage but accepts no responsibilities for errors not detected. DocuCopies.com strives to provide the best quality possible but sometimes there are uncontrollable copy machine marks. These include drum marks, random dots, and even sometimes lines. To avoid this we recommend that your images be 300dpi (dots per inch)

INDEMNIFICATION

The customer affirms ownership of publication rights to all artwork, photos and other material submitted for printing and agrees to indemnify and hold harmless DocuCopies.com from any and all lost, cost, expense and damages on account of any and all manner of claims, demands, action and proceeding that may be instituted against DocuCopies.com on grounds that said printing violates any copyright or any proprietary right of any person, or that it contains any material that is libelous or scandalous, or invades any persons right to privacy or other personal right. The customer agrees to, at the customer's own expense, promptly defend and continue the defense of such claim, demand, action or proceeding, that may be brought against DocuCopies.com provide that DocuCopies.com shall notify the customer with respect thereto. 90 days after an order is marked as shipped from our facility is considered final.

We reserve the right to refuse to any customer for reasons such as, but not limited to, hate speech, offensive material, pornography/sexual imagery, or excessively unpleasant or abusive communications with our team members. Prices may vary without notice. This terms and policy agreement applies to DocuCopies.com orders.

DOCUCOPIES.COM PRINT RESELLERS TERMS OF SERVICE

The additional TOS apply to customers participating in our print-reselling program. Please make sure you've read the preceding terms as they apply to all orders.

1. California and Wisconsin Reseller Permit

  • CA Customers: Please fill out this official form for a California Resale Permit. This is a requisite to be considered for our reseller program.
  • WI Customers: Please fill out this official form for a Wisconsin Resale Permit. This is a requisite to be considered for our reseller program.

2. Sales/State/Local Tax Collection

(States outside California or Wisconsin)

In general, individuals and businesses with valid reseller permits do not need to pay sales tax. We do not collect sales tax. However it is your responsibility to know any applicable laws in your state, county or municipality regarding e-commerce sales tax collection. DocuCopies.com will not be responsible for any failure on your part to act in accordance with law when buying, receiving or reselling anything produced by us.

Reseller 6% store credit not to be combined with any other referral/affiliate/reseller program and requires $1,000 minimum quarterly printing volume.